Refund Policy

Last Updated: July 1, 2023

This Refund Policy outlines the terms and conditions for refunds related to purchases made through the Nivizra website and mobile application. We strive to provide excellent service and high-quality products, but we understand that there may be instances where a refund is necessary.

1. Eligibility for Refunds

1.1 Subscription Services

Nivizra offers various subscription plans for our battery optimization services. Refund eligibility for subscription purchases is as follows:

• Within 14 days of purchase: If you are unsatisfied with your subscription within the first 14 days after purchase, you may request a full refund, provided you have not violated our Terms and Conditions.
• After 14 days of purchase: Subscriptions are generally non-refundable after the initial 14-day period. However, we may consider partial refunds on a case-by-case basis for the unused portion of your subscription.
• Annual subscriptions: For annual subscription plans, we may offer a prorated refund for the unused months if you request a cancellation, subject to a cancellation fee of up to 25% of the remaining value.

1.2 One-Time Purchases

For one-time in-app purchases or feature unlocks:

• Within 48 hours of purchase: You may request a full refund if the feature does not function as described.
• After 48 hours: One-time purchases are generally non-refundable after this period unless required by applicable law.

1.3 Technical Issues

If you experience technical issues that significantly impair the functionality of our services, you may be eligible for a refund regardless of the time periods mentioned above. We will evaluate such cases individually based on:

• The nature and severity of the technical issue
• Whether the issue can be resolved through troubleshooting
• Documentation or evidence of the technical issue

2. Non-Refundable Purchases

The following purchases are generally non-refundable:

• Purchases made using promotional codes, discount offers, or gift cards
• Subscription time that has already been used or consumed
• Accounts that have been found in violation of our Terms and Conditions
• Purchases where the user has been found to be abusing the refund policy

3. Platform-Specific Refund Policies

3.1 Website Purchases

Purchases made directly through our website are subject to the refund terms outlined in Sections 1 and 2 above. To request a refund, please contact our customer support team with your purchase details.

3.2 Apple App Store Purchases

For purchases made through the Apple App Store, refunds are processed by Apple, not Nivizra. To request a refund:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Select the purchase you want to be refunded
4. Select "Request a refund"
5. Choose the reason for your refund request
6. Submit your request

Apple's review process typically takes 1-2 business days. Please note that Apple makes the final decision on all refund requests for purchases made through their platform.

3.3 Google Play Store Purchases

For purchases made through the Google Play Store, refunds are processed by Google. To request a refund:

1. Open the Google Play Store app
2. Go to "Account" > "Purchase history"
3. Select the purchase you want to be refunded
4. Select "Request a refund"
5. Choose the reason for your refund request
6. Submit your request

Google's policies generally allow for refund requests within 48 hours of purchase. For subscription cancellations, you will typically continue to have access to the subscription content until the end of the current billing cycle.

4. Refund Process

4.1 How to Request a Refund

For purchases made directly through our website or if you need assistance with app store refunds, please contact our customer support team with the following information:

• Your full name and email address associated with the purchase
• Date of purchase
• Order or transaction ID (if available)
• The product or subscription plan purchased
• Reason for requesting a refund
• Any relevant screenshots or documentation (for technical issues)

4.2 Refund Processing Time

For refunds processed by Nivizra:

• We will review your refund request within 3-5 business days
• If approved, the refund will be processed within 7-10 business days
• The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 business days)

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

5. Cancellation of Subscriptions

5.1 How to Cancel a Subscription

Cancelling a subscription is different from requesting a refund. To cancel your subscription:

For website subscriptions:

1. Log into your account on nivizra.com
2. Go to "Account Settings" > "Subscriptions"
3. Select "Cancel Subscription"
4. Follow the confirmation prompts

For Apple App Store subscriptions:

1. Open the Settings app on your iOS device
2. Tap your name > "Subscriptions"
3. Select the Nivizra subscription
4. Tap "Cancel Subscription"

For Google Play Store subscriptions:

1. Open the Google Play Store app
2. Go to "Account" > "Subscriptions"
3. Select the Nivizra subscription
4. Tap "Cancel Subscription"

5.2 Effects of Cancellation

When you cancel a subscription:

• You will continue to have access to the subscription features until the end of the current billing period
• You will not be charged for the next billing period
• Cancellation does not automatically trigger a refund for the current billing period

6. Changes to This Policy

Nivizra reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the revised Refund Policy.

7. Exceptions and Special Circumstances

We understand that special circumstances may arise that aren't covered by this policy. If you believe your situation warrants special consideration, please contact our customer support team, and we will evaluate your case individually.

We may make exceptions to this policy:

• In cases of unauthorized purchases
• Where required by applicable law
• For customers experiencing extreme hardship
• In other circumstances at our discretion